Back

Home

Hotel Phonte
1-605-666-4599

Phone Hours
8 a.m. ~ 10 p.m.

Hotel email info@rosyinn.com

Guest Protection Plan

• We will always honor guaranteed reservations. We never knowingly over book. The price you pay for your room will never be more than the guaranteed price. If a room specified in the guarantee is not available we will at, our option, upgrade you to a room of equal or better quality. In the unlikely event that no equal or better room is available at the Roosevelt Inn for the period in which it is guaranteed, we will arrange for equal or better accommodations elsewhere at the same price.
• We do not advertise special or discount promotional prices without having reasonable availability for the applicable dates. Such availability may be limited to no more than 10 percent of our rooms, and certain restrictions, advance bookings or prepayments may be required. Any restrictions will be clearly described in the promotional material.
• We never engage in deceptive trade practices such as "bait and switch" advertising or "packing" unexpected charges on a guest's bill. (This should go without saying but, sadly, not all businesses operate this way. Enough said.)
• We endeavor to make the descriptions of our property and facilities as accurate as possible as do other reputable business operators in Keystone. However, please be aware of the following:
  • No hotel or motel property in Keystone has a good view of Mt. Rushmore. Any property that claims to have a good view of the faces from guest rooms is misleading you. Before booking get a full description of the claimed view. In most of Keystone, the faces are either partially or wholly obscured by trees and are two to three miles away from any property making such claims. (In other words, bring binoculars.)
  • If a property does not explicitly say so, you may be charged extra for children over the age of 5, local phone calls, ice and other services that you might reasonably expect to be free. We do not make any such charges.
  • Be sure to understand your rights in regard to cancellations, shortened periods of stay, prepayments, refunds and other potential charges regarding bookings. Our policies are clearly explained and we think you'll agree that they are fair.
  • Before booking get a complete description of any property's amenities and the room you will have. Don't assume that just because a room is described as having two queen beds that it is large or that the beds are actually full-sized queen beds. The Roosevelt Inn uses only full-sized (industry standard) king and queen beds. We do not use the smaller "Canadian" queens or "California" kings.  Our economy rooms have extra-long double beds.
  • Don't assume that the room rate is a guide to quality. In Keystone it is possible to pay more for a room that is approximately half the size of our standard guest rooms and includes almost no free amenities.
  • Don't be misled by artificially low advertised prices. If an advertised price seems significantly lower than most other prices in the area, it may be a "per person" rate or for rooms that are "sold out" or "unavailable" when you want them. Such advertising practices are not unlawful in South Dakota even though we think they should be. Our advice: if you call up a property because you see an exceptionally low advertised price and find yourself being quoted a price that is two or even three times higher, hang up. Let someone else be suckered by this classic "bait and switch" advertising.
  • Be wary of odd terminology. "Newly opened" doesn't mean what you might think -- that the property is new -- rather that the property is seasonal and has been closed all winter. The property could be more than 40 years old. "Resort" is another ambiguous term. There is no standardized definition for a resort and properties billing themselves as such can vary significantly in terms of facilities.
  • Know your rights. When you reserve, ask for a written confirmation if time permits -- usually three to four weeks prior to your arrival. At a minimum this confirmation should exactly decribe the room type you will have and clearly state the cancellation policy -- including any charges. If you find yourself booked into a property that was grossly misrepresented, you have the right to refuse the room without any charges. Generally speaking, your credit card issuer will take your side in any dispute you have with a property that has had numerous complaints lodged against it. (You may not win if the property has a good record, however.) If you feel you have been treated unfairly, we urge you to contact the Department of Consumer Affairs, South Dakota Attorney General's Office, Pierre, SD, 57501.